Career Profile
Download ResumeWork Experience
Instructional Designer
JumpCloudMarch 2022 – Current | Denver, CO
- Developed and launched 60+ comprehensive eLearning courses, tutorial videos, and interactive software simulations using Articulate Rise, Camtasia, and Navattic, serving over 1,500 course enrollments for global customers and internal teams
- Partnered with product and GTM teams to analyze user data, diagnose knowledge gaps, and develop targeted training solutions that achieved 4.8 average CSAT scores
- Orchestrated weekly Product Training sessions for customer-facing teams, managing project manager presentations and ensuring technical teams received training prior to customer feature launches
- Administered Thinkific and LearnUpon LMS platforms, managing content updates for new product releases to ensure seamless learning experiences
- Engineered AI-powered custom onboarding tool to accelerate customer adoption and reduce time-to-value
- Deployed RAG-based AI system to automate content audits, ensuring accuracy while eliminating manual review processes
- Launched conversational AI chatbot for LearnUpon LMS, enabling natural language administration and improved user experience
- Established Gemini TTS workflow for video production, reducing production time by 1+ hour per video and significantly cutting costs
Instructional Design & Development Specialist
Colorado Department of Health Care PolicyMarch 2021 – March 2022 | Denver, CO
- Designed and developed multi-modal training programs using Articulate Storyline 360, Rise, Camtasia, and Adobe Creative Suite for state public service workers
- Applied Adult Learning Theory principles to create engaging learning materials that improved knowledge retention and stakeholder compliance
- Collaborated with subject matter experts and stakeholders to develop training for web-based, instructor-led, and hybrid delivery modalities
- Produced all multimedia content including scriptwriting, voiceover recording, and video editing for eLearning courses
- Coordinated with LMS administrators to deploy content into Cornerstone LMS
Tier 1 Technical Support Representative
InMotion HostingNovember 2020 – March 2021 | Denver, CO
- Provided technical support for web hosting customers, troubleshooting issues in Linux environments and resolving tickets via phone, chat, and email using Zendesk
Premier Support Services Representative
AsurionJune 2019 – March 2020 | Houston, TX
- Remotely supported multiple devices and troubleshot solutions related to hardware, software, operating systems, and applications
Teacher, Assistant Director of Bands
Channelview High SchoolJuly 2015 – June 2019 | Channelview, TX
- Directed program operations for 280+ students, overseeing curriculum development, staff collaboration, and strategic planning
- Created and implemented age-appropriate curriculum using instructional design principles that improved student performance and program engagement
Teacher, Assistant Director of Bands
Lubbock High SchoolJune 2013 – May 2015 | Lubbock, TX
- Managed 230-student music program, including curriculum development and instructional material coordination for marching band percussion
- Developed lesson plans and assessed student achievement to improve performance techniques and practice methods
Instructor
Colorado State UniversityAugust 2011 – December 2011 | Fort Collins, CO
- Created lesson plans and taught curriculum to adult students, focusing on teaching approaches and methodologies
- Managed Blackboard LMS for course delivery and student engagement
Education
Teacher Certification in Education
Colorado State University | Fort Collins, CO2013
Master of Music
Arizona State University | Tempe, AZ2009
Bachelor of Music
Colorado State University | Fort Collins, CO2006